Shipping policy
Order Processing & Handling Time
Once your order is placed and payment is confirmed, our team gets to work right away. Orders are typically prepared and handed off to the carrier within 1-2 business days. Handling time is separate from delivery time — it reflects the time we need to pick, pack, and dispatch your order, not the time it takes to reach you afterward.
Orders placed on weekends or public holidays are processed on the next available business day.
Estimated Delivery Time
After your order has shipped, delivery typically takes an additional 2-4 business days. Taken together, most orders arrive within a few business days of being placed, though actual delivery times can vary depending on your location and the carrier's schedule.
Shipping Regions
We currently ship to addresses within the United States. If you're unsure whether we can deliver to your address, feel free to contact us before placing your order.
Shipping Costs
We're pleased to offer free shipping on all orders, with no minimum purchase required. Any applicable shipping details are also confirmed at checkout before you place your order, so you always know exactly what to expect before completing your purchase.
Order Tracking
As soon as your order ships, you'll automatically receive a confirmation email containing a tracking link. Use this link at any time to follow your parcel's journey and get an up-to-date estimate of when it will arrive.
Delays or Damaged Shipments
While we work with reliable carriers, delays can occasionally happen once a parcel leaves our hands. If your order arrives damaged or doesn't reach you within the timeframe stated above, please contact us right away at contact@smallliving.shop. Let us know your order number and a description of the issue, and we'll take care of it as quickly as possible.
Questions About Your Order
If you have any questions about shipping, handling, or the status of your order that aren't answered here, our team is happy to help. You can reach us anytime at contact@smallliving.shop.